Reply to every customer review in about ten seconds.
Paste the review, pick your tone, and ReviewReply AI writes a reply that actually answers what the customer said — never generic, never defensive, always on-brand.
Free plan includes 5 replies every month. No card required.
“The food was excellent but we waited nearly 40 minutes before anyone served us.”
Suggested reply · Apologetic · Medium
Thank you for the kind words about the food — our kitchen team will be glad to hear it. We're genuinely sorry about the 40 minute wait before someone came to your table; that isn't the pace of service we aim for. We'd love the chance to look after you properly next time, so please reach out to us directly and we'll make sure your table is looked after from the moment you sit down.
One review, three tones
Same complaint, different voice. You choose which one fits your business.
“Ordered a lamp on the 3rd, it arrived on the 14th with no updates in between. Nice lamp, terrible communication.”
Professional · Short
Thank you for the feedback on the lamp, and our apologies for the silence while it was in transit. We're improving our shipping updates so customers aren't left guessing.
Apologetic · Medium
We're sorry — eleven days with no updates isn't the experience we want to give anyone. We're glad the lamp itself landed well, but the communication gap is on us and we're fixing how we send tracking updates. If you'd like us to look into your order, just reply here.
Warm · Short
Thanks for sticking with us, and sorry for leaving you in the dark while the lamp made its way over. We're really glad you like it — and we're tightening up our delivery updates.
Why owners keep it open in a tab
Ten seconds, not ten minutes
Stop staring at a blank reply box. Paste, pick a tone, post — the whole loop takes about as long as reading the review.
Answers what they actually said
Replies reference the specific praise or complaint in the review. No “Thank you for your feedback!” filler that customers see straight through.
Never defensive, never over-promises
The AI is instructed to stay calm, acknowledge the issue, and avoid inventing refunds, discounts, or facts about your business.
Sounds like a person
Five tones from warm to concise, three lengths, and plain human phrasing — so it reads like your team wrote it.
How it works
- Step 1
Paste the review
Copy it from Google, Yelp, Trustpilot, Booking.com — anywhere. Good, bad, or mixed.
- Step 2
Pick tone and length
Choose your business type, the tone you want to strike, and how long the reply should be.
- Step 3
Copy and post
Read it over, tweak a word if you like, copy it in one tap. Every reply is saved to your history.
Built for
Answer wait-time complaints without sounding rattled, and thank regulars by name.
Respond to housekeeping and noise feedback with a calm, professional voice.
Turn shipping-delay reviews into a reply that reassures the next shopper reading it.
Salons, garages, dentists, trades — reply fast between appointments.
Handle feature requests and bug reports publicly without over-promising a roadmap.
Gyms, clinics, studios, shops. If customers review it, you can reply to it here.
Simple, honest pricing
Start free. Upgrade only when you're replying to more reviews than the free plan covers.
Pro
$9 / month
100 replies per month — or $90/year (two months free)
- Everything in Free
- 100 replies every month
- Priority generation
- Cancel any time
What small businesses say
“I used to leave bad reviews sitting there for a week because I didn't know what to say. Now they're answered the same morning.”
“The apologetic tone is scarily good. It says sorry properly without making us look like we mess up constantly.”
“Five replies a month on the free plan covered us for a while. We moved to Pro when the store grew.”
Questions
- Do I have to post the reply exactly as written?
- No. Every reply is a draft you own — read it, edit anything that doesn't sound like you, then copy it across.
- Will it invent things about my business?
- The AI is explicitly instructed never to promise refunds, discounts, or details it wasn't given. If a review demands specifics, the reply invites the customer to get in touch directly.
- Which review sites does it work with?
- All of them. You paste the review text, so Google, Yelp, Trustpilot, Booking.com, App Store reviews and internal surveys all work the same way.
- What happens when I hit my monthly limit?
- Generation pauses until your allowance resets at the start of the next month, or you upgrade to Pro for 100 replies a month.
- Can I cancel?
- Yes — Pro is month to month, and you keep your reply history either way.
Your next review is already waiting.
Answer it in ten seconds. Five free replies a month, no card required.
Generate Your First Reply